:root {
  --bg: #f6f4ef;
  --card: #ffffff;
  --ink: #1c2430;
  --muted: #5b6775;
  --line: #e4ddd2;
  --brand: #0f6a6a;
  --brand-dark: #0a4f4f;
  --warn: #8a4b12;
  --warn-bg: #fff4e5;
  --danger: #9b1c1c;
  --ok: #1f6b3a;
  --shadow: 0 10px 30px rgba(28, 36, 48, 0.08);
  --radius: 14px;
  font-family: "Segoe UI", system-ui, -apple-system, sans-serif;
}
* { box-sizing: border-box; }
body {
  margin: 0;
  background: linear-gradient(180deg, #eef5f4 0%, var(--bg) 40%);
  color: var(--ink);
  min-height: 100vh;
}
a { color: var(--brand); }
.wrap { max-width: 960px; margin: 0 auto; padding: 1rem 1rem 3rem; }
header.appbar {
  display: flex; align-items: center; justify-content: space-between; gap: 1rem;
  padding: 0.75rem 0 1.25rem;
}
.logo { font-weight: 700; letter-spacing: -0.02em; font-size: 1.1rem; }
.logo span { color: var(--brand); }
.badge {
  font-size: 0.75rem; background: #e7f2f1; color: var(--brand-dark);
  padding: 0.25rem 0.6rem; border-radius: 999px;
}
.hero { background: var(--card); border: 1px solid var(--line); border-radius: calc(var(--radius) + 4px);
  padding: 1.5rem; box-shadow: var(--shadow); margin-bottom: 1rem; }
.hero h1 { margin: 0 0 0.5rem; font-size: clamp(1.5rem, 4vw, 2.1rem); letter-spacing: -0.03em; }
.hero p { margin: 0 0 1rem; color: var(--muted); line-height: 1.5; }
.banner {
  background: var(--warn-bg); color: var(--warn); border: 1px solid #f0d3a8;
  border-radius: var(--radius); padding: 0.85rem 1rem; margin: 1rem 0; font-size: 0.95rem;
}
.banner strong { display: block; margin-bottom: 0.2rem; }
.grid { display: grid; gap: 1rem; }
@media (min-width: 800px) { .grid.two { grid-template-columns: 1.1fr 0.9fr; } }
.card {
  background: var(--card); border: 1px solid var(--line); border-radius: var(--radius);
  padding: 1rem; box-shadow: var(--shadow);
}
.card h2, .card h3 { margin: 0 0 0.6rem; font-size: 1.05rem; }
.muted { color: var(--muted); font-size: 0.92rem; line-height: 1.45; }
.policies { font-size: 0.88rem; line-height: 1.45; max-height: 320px; overflow: auto; }
.policies dt { font-weight: 600; margin-top: 0.55rem; }
.policies dd { margin: 0.15rem 0 0; color: var(--muted); }
.row { display: flex; flex-wrap: wrap; gap: 0.5rem; align-items: center; }
button, .btn {
  appearance: none; border: 0; border-radius: 10px; padding: 0.7rem 1rem;
  background: var(--brand); color: #fff; font-weight: 600; cursor: pointer;
  text-decoration: none; display: inline-flex; align-items: center; justify-content: center;
}
button.secondary, .btn.secondary { background: #e8eef0; color: var(--ink); }
button.danger { background: var(--danger); }
button:disabled { opacity: 0.55; cursor: not-allowed; }
select, input, textarea {
  width: 100%; padding: 0.65rem 0.75rem; border-radius: 10px;
  border: 1px solid var(--line); font: inherit; background: #fff;
}
label { display: block; font-size: 0.85rem; font-weight: 600; margin: 0.4rem 0 0.25rem; }
.chat {
  display: flex; flex-direction: column; gap: 0.55rem; min-height: 280px; max-height: 420px;
  overflow: auto; padding: 0.25rem;
}
.bubble {
  max-width: 92%; padding: 0.7rem 0.85rem; border-radius: 14px; line-height: 1.4; font-size: 0.95rem;
}
.bubble.patient { background: #eef6f5; align-self: flex-start; border-bottom-left-radius: 4px; }
.bubble.staff { background: #1c2430; color: #fff; align-self: flex-end; border-bottom-right-radius: 4px; }
.composer { display: flex; gap: 0.5rem; margin-top: 0.75rem; }
.composer textarea { min-height: 52px; resize: vertical; }
.score {
  font-size: 2.4rem; font-weight: 750; color: var(--brand-dark); letter-spacing: -0.04em;
}
.score small { display: block; font-size: 0.8rem; color: var(--muted); font-weight: 500; letter-spacing: 0; }
.bars { display: grid; gap: 0.4rem; margin: 0.75rem 0; }
.bar { display: grid; grid-template-columns: 110px 1fr 28px; gap: 0.5rem; align-items: center; font-size: 0.85rem; }
.bar .track { height: 8px; background: #e8eef0; border-radius: 99px; overflow: hidden; }
.bar .fill { height: 100%; background: var(--brand); }
.miss { border-left: 3px solid #d4a017; padding-left: 0.7rem; margin: 0.6rem 0; }
.miss .quote { font-style: italic; color: var(--muted); }
.tabs { display: flex; gap: 0.4rem; flex-wrap: wrap; margin-bottom: 0.75rem; }
.tabs button { background: #e8eef0; color: var(--ink); }
.tabs button.active { background: var(--brand); color: #fff; }
.hidden { display: none !important; }
.footer { margin-top: 2rem; color: var(--muted); font-size: 0.8rem; text-align: center; }
.sample {
  background: #faf8f4; border: 1px dashed var(--line); border-radius: 12px; padding: 0.75rem; font-size: 0.88rem;
}